Having Trouble Watching the Service Online?

We are sorry you are experiencing issues. Let us help diagnose the problem.

Find answers to some of Liquid’s most commonly asked questions and links to additional information on associated topics.

  • Check your network connection to be sure you are connected to the Internet. You can double check by trying another website.
  • Multiple users on your home network watching video at the same time may interfere with the quality of video streaming.
  • Test your bandwidth speed – www.speedtest.net. For the best viewing experience, your Download speed should be at least 2 Mbps.
  • If you’re watching on a computer, click on the settings gear and select a lower bitrate from the Video Quality drop-down menu located below the bottom-right corner of the video screen.
  • Try refreshing your browser.
  • Adjust the volume on your computer and speakers.
  • Adjust the volume control located in the lower left corner of the video player.
  • Load a different video from the Internet to confirm your local settings. If you don’t hear audio, this confirms it’s a local issue with your device.
  • Try refreshing your browser.
  • In your phone’s settings, verify that your Wi-Fi is turned on and you are connected to the Internet.
  • Check that your phone is receiving a strong service signal (more than one bar).
  • Close other apps that may be connecting to the Internet and using up your bandwidth.
  • Can you view any other videos on your phone? Try playing this video. If you are unable to play any other video on your phone, there may be a technical issue relating to your phone’s video capabilities.
  • Make sure you have logged into chat by providing your chat name.
  • Try refreshing your browser.
  • If you’re logging on during the week, our service is “on demand” and the chat feature is not available. Live Chat is only available during our Live Weekend Services.

Still Having Issues?

If you are still having difficulty watching the service online, please fill out this form and our team will follow up.